General Policies

RENTER REQUIREMENTS:
For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest’s invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the Guest, not the Guest’s invitees. The Guest understands that STDVR rents to responsible adults over the age of 21 ONLY.

RATES:
Rates are quoted on a per night, per week or per month basis as noted. Unless specified, check-in time is after 3:00 p.m., and checkout by 10:00 a.m. on the day of departure. Most rates quoted are for a specified number of people (4 for 2-bedroom, 6 for 3-bedroom), additional guests are subject to a per person, per day charge. Charges vary and are subject to change without notice. All properties represented by Streamline Getaways come fully equipped with television(s), linens, dishes and utensils and an initial supply of soap and paper goods. Other amenities vary per property.

ADDITIONAL CHARGES (NOT included in rate):
Rates do NOT include daily maid service (unless noted), gratuities, out-of-country (except Canada) long-distance phone charges, car rental, food, liquor, laundry, personal items, excessive cleaning upon departure (i.e. upholstery or rug shampooing, etc.).

DOWN PAYMENT/ PAYMENT:
At the time of booking, payment of the booking fee and damage waiver along with 20 percent of the overall folio is due. Full payment is charged 30 days prior to scheduled arrival date. If a check (payable to Seas the Day Vacation Rentals) or money order is not received by the due date, the balance will be charged to your credit card. The credit card must have an expiration date that extends beyond your stay. If a reservation is made less than 30 days prior to arrival, full payment is due when the reservation is made. Regardless of how payment is made, a credit will be required to have on file for incidental charges. A $35.00 service charge will be incurred for any returned checks.

BALANCE PAYMENT:
If no other payment is received 30 days prior to arrival, we will automatically run the balance on the credit card on file. Balance is due no later than 30 days prior to your arrival date. We can keep the balance payment on the same credit card used for the initial payment, you can call with a different card, or a check or money order can be issued at least 30 days prior to your arrival. Please send your check or money order with a signed copy of the rental agreement.

Make check payable to: Seas the Day Vacation Rentals
Mail to: Seas the Day Vacation Rentals, 3330 Cobb Parkway, Suite 324-333, Acworth, GA 30101

DAMAGE POLICY: Every reservation requires a $49/59 damage protection policy This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check out. The policy will pay a maximum benefit of $1500. Any damages that exceed $1500 will be charged to the credit card on file. If you damage the real or personal property assigned to your rental accommodation during the trip, the Insurer will reimburse the lesser of the cost of repairs or replacement of the property, up to $1500. Certain terms and conditions apply.

It should be noted that this damage waiver covers ONLY accidental damage. Intentional damage to the unit or its contents by the guest or guests of the guest shall nullify this coverage and the guest shall be liable for all damages. As a condition to the rental of all Vacation Properties, Seas the Day Vacation Rentals reserves the right to charge the Guest’s credit card for any and all uncovered Guest/Invitee caused losses and damages sustained to the Vacation Property throughout the duration of their period of occupancy. In the event of any uncovered Guest/Invitee-caused loss or damage to the Vacation Property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Streamline Getaways is hereby granted the right to charge the Guest’s credit card. An itemized statement outlining all associated costs will be sent via regular or electronic mail to the address submitted by the Guest at such time as the reservation was booked.

UPON ARRIVAL:
Take a look around the unit. If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless were notified of problems during your stay. We will provide a form for you to document any pre-existing damage so you won’t be held responsible, as well as a claim form for any damage that happens during your stay.

EMERGENCIES/ MAINTENANCE:
In the event of a problem getting in the cabin or if there are problems with condition or functionality of the cabin, please immediately contact the STDVR office (leave a voice message and send a text message if there is no answer!) at (850) 481-5603. If it is after office hours we will make every effort to return your call as soon as possible.

ARRIVAL TIME:
Check in is at 4 pm. A very early arrival may be arranged for $75, pending other reservations and the housekeeping schedule. Please contact us within 24 hours of your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.

DEPARTURE TIME: Check out is at 10 am. Your prompt departure is appreciated so we can prepare the cabin for any incoming guests. A very late departure may be arranged for $75, pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged $35 for each hour beyond 10 am you are still on property, at a minimum of one hour. If the cabin has not been vacated by 4 pm, you will be charged the full nightly rate plus a new booking fee, damage waiver and taxes in addition to the late checkout penalty.

CANCELLATIONS:
Cancellations and reschedules may be made up to 30 days before the first day of your reservation. We are a business that relies on occupancy; a canceled visit is lost revenue. Booking fees are never refundable. With all guests, we try to find new occupants for the time you had reserved with us. If that cannot happen, we reserve the right to retain all monies paid to that date.

We are often able to backfill canceled reservations with new guests. In those cases, if you notified us 60 days or more that you needed to cancel, we may refund the total of your folio less booking fee OR all funds paid to date. Please note: even if you cancel 60 days or more before arrival, you will still be required to pay for your trip until we are able to backfill it. Between 30 and 60 days, we will try to refund up to half of your folio or what has been paid to date. After 30 days, no refund can be made. Please understand that we must set these policies because of past experiences and that ALL refunds are given at the discretion of the company. We do strive to be consistent with these guidelines.

You can always credit your full down payment toward a future reservation. Cancelations or reschedules made with less than 30 days’ notice will result in 100% loss of all payments. This loss can be avoided if CSA Travel Protection Insurance was purchased and the reason for cancelation is covered under the travel insurance policy. All reservation changes must be acknowledged in writing.

POWER/ WEATHER RELATED CANCELATION: STDVR does NOT issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires, but CSA Travel Protection Insurance does provide some protection against these instances. If the property is uninhabitable due to such circumstances and you did not purchase insurance, reservations can be rescheduled for future dates within one year of the reservation date.

VACATION RENTAL INSURANCE:
CSA Vacation Rental Insurance is available through STDVR and covers cancelation or interruption of your stay, travel delay, baggage delay, rental car damage, and emergency/medical/dental expenses. Please read your documentation carefully as certain limitations, restrictions, and exclusions apply. The plan is optional, but we strongly recommend it. In case of unforeseen events, this insurance helps protect your vacation investment. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE, NO REFUNDS WILL BE GIVEN WITHIN THE 30 DAY PERIOD. For questions concerning the travel insurance or to make a claim due to a cancelation, please call CSA directly at 1-800-554-9839. The insurance premium, 6.95% of the total, is non-refundable and non-transferable.

CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS:
Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the cabin at any time will result in a double charge for each additional guest or a maximum occupancy charge (whichever is more), and loss of any security deposit, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis – please contact STDVR for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the cabin can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.

CLEANING FEE(s):
A non-refundable cleaning fee is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels, maintain amenities and remove refuse from the property. Guest(s) are required to follow all check out procedures detailed in this agreement and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the unit shall be charged to the Guest’s/Cardholder’s credit card as an Additional Cleaning Charge at a rate of up to $50/hour, with a one hour minimum. This also applies to the property exterior, grounds, BBQs and any other exterior amenities.

CLEANING REQUIREMENTS:
A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate. Basic cleaning supplies are stocked to do your own cleaning during your stay. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $45/hour, with a one-hour minimum:

1) Place soiled towels in the bathtub.
2) All dirty dishes, cookware and eating utensils should be washed, rinsed, dried and put away in the proper location.
3) Floors should be in generally good condition and ready to be vacuumed by our housekeepers.
4) All household trash, garbage, recycling and/or other discarded items should be properly bagged up so as to avoid spillage/leakage, and deposited in the proper refuse containers provided. Please do your best to help us recycle by hauling it out with you.
5) Refrigerator and microwave should be left clean and free of food.
6) All appliances (stove, oven, BBQ, etc.) should be left in a clean condition and free of spills and grease.
7) Please wipe down counters and other surfaces.
8) All litter must be picked up from the premises and placed in the outside garbage cans, tied securely in trash bags.
9) Please try not to leave any pet hair in the home! Duct tape works great on furniture and may be provided with our other cleaning supplies.
10) GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE. PIXIE DUST, GOOD VIBRATIONS, HAPPY THOUGHTS AND FAIRY DUST ARE PERMISSIBLE.

LINENS & TOWELS:
Bath towels, sheets, pillows and blankets are provided. We do provide beach towels for outdoor use. DO NOT take the unit’s linens or towels outside, other than the supplied beach towels. Bring items with you that you may need for hot tub use, sunbathing. Please allow us to wash the unit’s linens unless you need clean linens during your stay. Extra sheets and towels are provided if you are staying a week or longer (otherwise one set per guest are provided where laundry facilities are available). During stays over seven (7) days, linens can be changed out weekly for no additional charge.

SMOKING:
Smoking is NOT permitted in any STDVR Property. If there is any tobacco smell in the unit after your departure, there will be a minimum $250 charge. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.

PLUMBING:
Do not put any feminine products in the toilet. The toilets are water-saving models and don’t have a strong flush – limiting the amount of toilet paper used will help prevent a clog. Plungers are provided if a clog occurs.

SATELLITE TV, INTERNET & PHONE CALLS:
All properties are privately owned and have different subscription packages for cable and/or satellite and internet. STDVR does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View – if Guest(s) does not use their own credit card for ordering, programming charges plus an additional $5.00 processing fee will be charged to the credit card we have on file. Some properties are equipped with a telephone; short calls within the U.S. are permitted. All properties are equipped with high-speed Internet accessible via WiFi, but we do not guarantee stability of the connection.

BEACH RULES: The City of Mexico Beach has the following rules:

The speed limit is 35 mph on U.S. Highway 98.
No passing is allowed on the shoulder on U.S. Highway 98.
The speed limit is 5 mph in the canal—this is a No Wake Zone!
There are restricted areas for wave runners; these are 300 feet offshore.
No glass is permitted on the beach. Each instance will incur a $500 fine.
No open fires are permitted on the beach.
Walking on sand dunes and/or sea oats is not permitted.
No pets are permitted on the beach within city limits of Mexico Beach.
Pets are allowed on St. Joe Beach in Gulf County east of the county line at Highway 386. (This area is directly in front of our Valentine, Sea Breeze and Trident units)

SEA TURTLES:
Five species of Sea Turtles share their beach with us. Please help us protect these endangered creatures. We partner with local authorities to conserve the habitats and egg-laying grounds of these creatures. All guests will comply with the following regulations:

Do not touch turtles or their nests.
Do not take flash photography of turtles or their nests.
Call 850-647-8238 to report any unmarked turtle crawls.
Close all blinds and draperies on the beach side of your accommodations at night. Keep turtles in the dark!
Remove lounge chairs, umbrellas, boats, coolers and tents from the beach at the end of each day.
If you encounter a Sea Turtle at night, please remain quiet and slowly step away.
Do not disturb turtle tracks—they are very valuable to researchers studying Sea Turtles.
Pick up plastic bags, balloons, Styrofoam, fishing line and other debris that you encounter on the beach. These items can be fatal to turtles if ingested.

PETS:
Pets are allowed as long as the applicable pet fees have been paid. Unauthorized occupancy of pets will result in immediate eviction and loss of all rents and deposits. If discovery of unauthorized pets is made after your departure, a penalty of $50/day plus any additional cleaning charges will be assessed. If you are given permission to bring a pet the following rules must be followed:

1) $60 per stay for each pet.
2) Please do your best to remove all pet hair to avoid additional cleaning time/charges.
3) All waste must be picked up and placed in the garbage cans tied securely in trash bags. (Please remember we don’t have garbage service and housekeepers have to remove your trash with their vehicles!)
4) No pets in the bath tub.
5) Pets should not be left unattended in cabin unless crated.
6) Damage up to $1500 caused by authorized pets is COVERED with your damage waiver. However, destructive animals will and their owners will NOT be allowed to rent with us again. Otherwise, guest assumes full responsibility for any damage caused by pet to be charged to credit card on file.
7) Any cleaning that must be done will be charged to renter at rate of $50/hour.

LEFT ITEMS:
Please check carefully for belongings before you leave. Left items can be mailed to you if requested and you will be charged shipping costs plus a $10 service fee. Pick up may also be arranged at our Seattle office. Streamline Getaways is not responsible for lost or stolen items.

RIGHT OF ENTRY:
Guest(s) agree that STDVR reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given).

SECURITY & SAFETY RISKS:
ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE THE UNIT! When you rent the unit, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the cabin. There is a key safe to which you will be given a code. This code is changed with every guest for security. Children are welcome, but there are conditions in and around the home that may pose hazardous to them, as well as to adults, such as the ocean, open stairways, wildlife, icy surfaces. STDVR does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.

WINTER CONDITIONS:
It is rare, but we do experience snow and icing at the beach in some years. We will do everything in our power to maintain a safe property.

LIMITATION OF LIABILITY:
Under no circumstances shall STDVR be responsible for any loss, expense, damages, claims or injury direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of services or land accommodations by STDVR or by reason of military actions, revolution or acts of God, government agencies, or unforeseen circumstances or events, by any agents, owners, employees, subcontractors, servants or services as substituted; STDVR, at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted. STDVR will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. Some activities in which guests engage are especially dangerous and include scuba diving, snorkeling, deep-sea fishing, boating, golfing, swimming, boogie boarding, surfing, hiking, biking and mountain climbing. This list is not all-inclusive, but indicates some of the hazards of vacationing in Hawaii. Guests may also encounter the following risks: slippery floors and stairs, especially when wet, lanais with spaces between rails (dangerous for little children), precipitous drop-offs on ocean floor, unfenced pools, faulty electrical or plumbing systems, gas BBQ grills, clean/clear sliding glass doors, and dangerous stairs or pathways, Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. By booking this villa, you acknowledge that in all events and circumstances, STDVR, its officers and employees shall not be liable. STDVR reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, not abiding by the Home Owners Association House Rules, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.